Privacy & Policy
Fiora ensures your trading skills are supported by reliable, high-quality service.
Privacy Policy for Fiora
At Fiora, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your data.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access the platform. This policy is designed to help you make informed decisions when using our services.
Information We Collect
We collect various types of information to provide and improve our services, and to comply with legal obligations:
Personal Identification Information: Such as your name, email address, physical address, phone number, date of birth, and copies of identity documents (e.g., passport, driver's license) for KYC (Know Your Customer) and AML (Anti-Money Laundering) verification.
Transaction Information: Details of your cryptocurrency deposits, withdrawals, trades, balances, and transaction history on our platform.
Technical & Usage Data: Including your IP address, browser type, operating system, device identifiers, access times, pages viewed, and referring website addresses.
Communication Data: Records of any correspondence or communication between you and our customer support team.
How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services: Including processing transactions, managing your account, and providing customer support.
To Ensure Security and Prevent Fraud: Protecting your assets and our platform from unauthorized access, fraudulent activity, and other malicious acts.
To Comply with Legal and Regulatory Obligations: Adhering to KYC/AML laws, tax regulations, and other legal requirements.
To Improve and Personalize Our Services: Analyzing usage trends, conducting research, and developing new features to enhance your experience.
To Communicate with You: Sending important updates, security alerts, marketing materials (with your consent), and responding to your inquiries.
To Facilitate Third-Party Services: We may share your information with trusted third-party service providers (e.g., identity verification services, payment processors) necessary to operate our platform and comply with legal requirements. We do not sell your personal information.
Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, multi-factor authentication, secure storage protocols, and regular security audits. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
