Frequently Asked Questions
Fiora ensures your trading skills are supported by reliable, high-quality service.
Fiora is a secure and user-friendly platform for buying, selling, and storing various cryptocurrencies. We aim to provide a seamless trading experience for both beginners and experienced users.
We currently support a wide range of popular cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), and many more. Please check our supported assets page for a complete and up-to-date list.
We operate in compliance with applicable regulations in all countries. We are committed to maintaining a secure and trustworthy platform for our users.
You can reach our customer support team via live chat, email: [email protected], or our help center. We are available 22/7.
Cryptocurrency markets are volatile and involve significant risks. Prices can fluctuate rapidly, leading to potential losses. It's crucial to understand these risks before trading and only invest what you can afford to lose.
To create an account, simply click on the "Sign Up" button on our homepage and follow the on-screen instructions. You'll need to provide your email address and create a strong password.
KYC is a regulatory requirement that helps us prevent fraud, money laundering, and terrorist financing. It involves verifying your identity by submitting documents like a government-issued ID and proof of address.
We highly recommend enabling 2FA for enhanced security. You can do this in your account settings under the "Security" tab. Follow the instructions to link your account with an authenticator app like Google Authenticator.
If you forget your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password. For security, please ensure you use a strong, unique password.
If you wish to close your account, please contact our support team. They will guide you through the process and ensure all necessary steps are taken, including withdrawal of any remaining funds.
Once your account is verified and funded, navigate to the "Trade" section. Select the cryptocurrency pair you wish to trade, enter your desired amount, and choose your order type (e.g., market order, limit order) to execute your trade.
Our trading fees vary based on your trading volume and the type of order. Please refer to our "Fees" page for a detailed breakdown of maker and taker fees, as well as any other applicable charges.
The minimum trade amount varies per cryptocurrency pair. You can find this information on the trading interface for each specific pair.
Currently, we focus on spot trading. We may introduce additional trading features like margin trading or futures in the future. Please subscribe to our newsletter for updates.
Market orders typically execute instantly, while limit orders depend on the market price reaching your specified limit. The execution time can vary based on market liquidity and volatility.
You can deposit funds by navigating to your "Wallet" section, selecting the cryptocurrency or fiat currency you wish to deposit, and following the instructions to generate a deposit address or use available fiat deposit methods.
Withdrawal limits and fees vary depending on the cryptocurrency and your account's verification level. These details are clearly displayed on the withdrawal page within your wallet.
Cryptocurrency deposits are typically credited after a certain number of network confirmations, which can take anywhere from a few minutes to an hour. Fiat deposits and all withdrawals usually process within a few hours, depending on the method used.
Yes, you may be able to send crypto to another user on our platform internally without network fees, depending on available features. Please check your wallet's transfer options for more details.
Cryptocurrency transactions are irreversible. If you send crypto to an incorrect address, it is generally not possible to recover the funds. Always double-check the recipient's address before confirming any transaction.
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